Search for solutions related to your issue above, or contact Customer Support from the categories below. We are happy to answer questions or assist you with any Fantasy Grounds issues you may be experiencing.
Please check the Customer Portal for instructions on how to use Fantasy Grounds VTT. Fantasy Grounds VTT Customer Portal - Support email address: support@fantasygrounds.com
To submit new feature ideas or improvement suggestions, please go to our Request Feature page by clicking here.
If you are getting script errors or strange behavior, disable all third-party or community extensions and themes, then reload the campaign before submitting a ticket.
When submitting a ticket, please make sure you include your FG username and steps to reproduce the error is applicable. Thank you.
If you are experiencing an issue with the Updater or while trying to update the software or purchases, please select this option.
{"xsrfToken":"8b3caf9efbcb0504f8d5617e06edc3a3876d3281_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/20277601-dded-43a9-bb9b-e00f0f9c118b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWFhOWQyZS1lMjM4LTQxMzAtYjc3NC0xZDdiYzZkNTY0MzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIwMjc3NjAxLWRkZWQtNDNhOS1iYjliLWUwMGYwZjljMTE4YiI6WyJyZWFkIl19LCJleHAiOjE3MzUyNDIyNDksIm5iZiI6MTczNTI0MTY0OX0.3jY4oOrh9zZ42itVM_98DAYAfzKo17XB_MU0yFJPGns&client=b1aa9d2e-e238-4130-b774-1d7bc6d56430&mode=fit","logoId":"20277601-dded-43a9-bb9b-e00f0f9c118b","isLogoAvailable":true,"helpCenterTitle":"Fantasy Grounds VTT Customer Support","sharedPortalName":"FGVTT Customer Support","userInitialAnnouncementHeader":"Contacting Fantasy Grounds VTT Customer Support","userInitialAnnouncementMessageWiki":"<p>Search for solutions related to your issue above, or contact Customer Support from the categories below. We are happy to answer questions or assist you with any Fantasy Grounds issues you may be experiencing.</p>\n<p>Please check the Customer Portal for instructions on how to use Fantasy Grounds VTT.<br> <a href=\"https://support.fantasygrounds.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Fantasy Grounds VTT Customer Portal</a> - Support email address: support@fantasygrounds.com</p>\n<p>To submit new feature ideas or improvement suggestions, please go to our <a href=\"https://www.fantasygrounds.com/featurerequests/featurerequests.php\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Request Feature</a> page by clicking <a href=\"https://www.fantasygrounds.com/featurerequests/featurerequests.php\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">here</a>.</p>\n<p>If you are getting script errors or strange behavior, disable all third-party or community extensions and themes, then reload the campaign before submitting a ticket.</p>\n<p>When submitting a ticket, please make sure you include your FG username and steps to reproduce the error is applicable.<br> Thank you.</p>","translations":{"en-US":{"helpCenterTitle":"Fantasy Grounds VTT Customer Support","sharedPortalName":"FGVTT Customer Support","announcementHeader":"Contacting Fantasy Grounds VTT Customer Support","announcementMessage":"Search for solutions related to your issue above, or contact Customer Support from the categories below. We are happy to answer questions or assist you with any Fantasy Grounds issues you may be experiencing.\n\nPlease check the Customer Portal for instructions on how to use Fantasy Grounds VTT.\n[Fantasy Grounds VTT Customer Portal|https://support.fantasygrounds.com] - Support email address: support@fantasygrounds.com\n\nTo submit new feature ideas or improvement suggestions, please go to our [Request Feature|https://www.fantasygrounds.com/featurerequests/featurerequests.php] page by clicking [here|https://www.fantasygrounds.com/featurerequests/featurerequests.php].\n\nIf you are getting script errors or strange behavior, disable all third-party or community extensions and themes, then reload the campaign before submitting a ticket.\n\nWhen submitting a ticket, please make sure you include your FG username and steps to reproduce the error is applicable.\nThank you.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#006a74","helpCenterTitleColor":"#7ac5cc","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a1399fe3-d640-43f7-bf3b-0bdc739a39ba/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWFhOWQyZS1lMjM4LTQxMzAtYjc3NC0xZDdiYzZkNTY0MzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmExMzk5ZmUzLWQ2NDAtNDNmNy1iZjNiLTBiZGM3MzlhMzliYSI6WyJyZWFkIl19LCJleHAiOjE3MzUyNDIyNDksIm5iZiI6MTczNTI0MTY0OX0.4NldXx3NsyU5eAft3jE2-x4CL-iAz8i5YFTpRcI465I&client=b1aa9d2e-e238-4130-b774-1d7bc6d56430&height=300&mode=fit","bannerMediaApiFileId":"a1399fe3-d640-43f7-bf3b-0bdc739a39ba","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false}}